Return and Refund Policy

Welcome to Caftan Linda online store, specialized in selling Moroccan caftans and djellabas for women. We aim to ensure that you are completely satisfied with your purchase. If you are not satisfied with your product for any reason, we offer a flexible and easy return and refund policy. Please read the following terms and conditions carefully.

1. Return Policy:

A. Eligibility for Return:

• Return requests must be made within 30 days of receipt of the product.
• Products must be unused, unwashed, in their original condition, with all tags and labels attached.
• Custom or made-to-order products are not accepted for return, unless there is a manufacturing defect.

B. Return steps:

1. Contact Customer Service:
   • Please contact us via email or phone to submit a return request.
2. Submit application details:
   • Provide details of your order, including order number and photos of the product if it is defective.
3. Receive return confirmation:
   • You will receive an email confirmation with instructions on how to return the product.
4. Return Product:
   • Return the product to the address provided. We recommend using a trackable shipping service.

C. Return shipping costs:

• The customer bears the shipping costs for returning the products, unless the product is defective or was sent in error.

2. Refund Policy:

A. Eligibility for Refund:

• After receiving and inspecting the returned product, we will notify you of the status of your refund via email.
• If your request is approved, the refund will be processed, and the credit will automatically be applied to the original method of payment within a specified time period in accordance with your bank or credit card company’s policies.

B. Partial Refunds:

• Partial refunds may be granted in the following cases:
  • Products that show obvious signs of use.
  • Any product that is not in its original condition, is damaged, or is missing parts is not due to our fault.
  • Any product returned more than 30 days after delivery.

3. Defective or damaged products:

• If you receive a defective or damaged product, please contact customer service immediately to request a replacement or refund. We may ask you to provide photos of the defective product.

4. Exceptions:

• Custom or made-to-order products cannot be returned or refunded unless they are defective or damaged during shipping.

5. Contact Us: If you have any questions or concerns regarding our Returns & Refunds Policy, please contact us by email or phone . We are here to assist you and answer all your concerns.

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